Customer Service


Shipping & Delivery

All Orders with FedEx Express Services or UPS Express Services placed by 4pm EST will ship the same day (M-F). All other shipping options are processed and shipped within 2 business days.
Shipping charges and available options are calculated after you enter your shipping and billing information. You will be able to view all available shipping options and charges for your order before entering your credit card information.
In order to expedite your shipment reserves the right change the shipping company selected. The service type you selected will remain the same.

Privacy & Security

At, we are committed to protecting your privacy. does not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide such information.

Returns & Replacements

  • Please consult the Troubleshooting Guide and check your scale's Manual before retuning your scale.
  • All of the digital scales we carry are covered by a manufactures warranty.
  • We will only accept returns for scales that are damaged in shipping.
  • For those who decide the scale they ordered does not fit their needs, we will accept returns minus a 20% restocking fee and shipping charges.
  • Scales returned for this reason must be returned in exactly the same condition as they were received.
  • All accessories and paperwork must be included and there must be no damage to the packaging.
  • If we receive a scale for return with damage to the box, missing items, or signs of use, we will charge a 30% to 50% restocking fee at our sole discretion.
  • We must be notified of all returns within 48 hours of delivery by email or phone (866) 643-3444.
  • All return shipments must be postmarked within 10 days of delivery.
  • Any problems encountered with your scale after 48 hours of delivery must be resolved through the manufactures warranty.
  • We do not refund original or return shipping charges.
  • Please include a copy of your invoice and a contact phone number with your return.
  • does not service other manufacturers warranties.


Returns should be sent to:

American Weigh Scales, Inc.
2210 Ronald Reagan Blvd.
Cumming, Ga. 30041